FARO expands Lévis service center for Canadian customers

Key Takeaways

• FARO expands Lévis service center to support Canadian customers
• The service center will handle all FARO product portfolios, including articulated arms, laser trackers, and mobile and stationary laser scanners
• Canadian customers will benefit from simplified shipments and locally managed service processes
• The expansion aims to reduce cross-border shipment issues and improve service efficiency
• Additional service capabilities are planned for 2026

Introduction to FARO's Expansion

FARO, a leading provider of 3D scanning and portable CMM solutions, has announced the expansion of its Lévis service center in Québec, Canada. This move is designed to enhance support for Canadian customers across the full range of FARO products, including those from FARO CREAFORM and FARO INSIGHT.

Service Center Capabilities

The Lévis service center will serve as the primary logistics hub for Canadian customers, providing a single point of contact for all service-related hardware needs. The center will handle the entire FARO product portfolio, including:

Benefits for Canadian Customers

The expansion of the Lévis service center is expected to simplify administrative processes, reduce issues associated with cross-border shipments, and support more efficient service cycles. Canadian customers will now be able to ship their hardware directly to Lévis for service coordination, with the local team managing logistics and coordinating with U.S. facilities as needed.

Future Plans and Improvements

In the first phase of the expansion, Canadian customers will experience improved service support and reduced export-related complexity. Additional service capabilities are planned for 2026, which will further enhance the support offered to Canadian customers. With this expansion, FARO aims to maintain its high global service standards while providing a more localized and efficient service process.

Bottom Line

The expansion of the Lévis service center demonstrates FARO's commitment to providing exceptional support to its Canadian customers. By streamlining service processes and reducing cross-border shipment issues, FARO is poised to improve customer satisfaction and maintain its position as a leading provider of 3D scanning and portable CMM solutions. With plans for additional service capabilities in 2026, Canadian customers can expect even more efficient and effective support from FARO in the future.