Key Takeaways
- ExOne and voxeljet are combining their global service teams to support industrial 3D printers
- The integration aims to stabilize support for customers and provide a more comprehensive service network
- The combined service team offers roughly double the technician coverage, with many technicians having over a decade of experience
- The companies are prioritizing the integration of their aftermarket service and support operations
- The goal is to rebuild confidence among customers and ensure no disruption to the approximately 500 installed machines in the field
Introduction to ExOne and voxeljet
ExOne and voxeljet are two prominent names in the binder jet 3D printing industry, particularly in sand printing for foundries. However, in recent years, ExOne faced challenges after being acquired by Desktop Metal, leading to concerns among customers about the availability of support, spare parts, and services.
Stabilizing Support
To address these concerns, ExOne and voxeljet are combining their global service teams to create a more robust and coordinated support network. According to Eric Bader, CEO of ExOne, the decision to integrate the service teams was urgent, given the presence of approximately 500 installed machines in the field. The combined service team will offer roughly double the technician coverage, with many technicians having over a decade of experience.
Comparison of Service Teams
| Service Team | Technician Coverage | Technician Experience |
|---|---|---|
| ExOne (pre-integration) | Limited | Variable |
| voxeljet (pre-integration) | Limited | Variable |
| Combined Service Team | Roughly double | Average of 10+ years, with some having over 20 years |
A New Era for ExOne and voxeljet
The integration of the service teams marks a new beginning for ExOne and voxeljet, with a focus on providing a more comprehensive and reliable support network for customers. By retaining experienced service technicians and expanding the technician coverage, the companies aim to rebuild confidence among customers and ensure the continued operation of their machines.
Bottom Line
In summary, the integration of ExOne and voxeljet's global service teams is a significant step towards providing a more robust and reliable support network for customers. With a combined service team offering roughly double the technician coverage and a wealth of experience, the companies are well-positioned to address customer concerns and ensure the continued success of their industrial 3D printing operations. As the companies move forward, they are likely to prioritize the needs of their customers, providing a more comprehensive and supportive service network that will help to drive growth and adoption in the binder jet 3D printing industry.