Key Takeaways

• HP Workforce Experience Platform (WXP) is rated a Strong Performer in the Forrester Wave: Digital Employee Experience Management Solutions, Q4 2026.
• The platform monitors 5.56 million active devices and processes >100 million IT events per year (≈9.4 M events/month).
• Daily telemetry ingestion reaches 1.95 TB, delivering a vendor‑agnostic view across PCs, printers, collaboration tools, and workplace environments in 180 countries.
• HP scores top marks for roadmap, hybrid‑work experience, and overall DEX score; customers highlight BIOS/firmware automation and device‑refresh analytics as differentiators.

HP WXP Earns Strong Performer Status in Forrester Wave 2026

Overview

HP Inc. announced that its Workforce Experience Platform (WXP) has secured the Strong Performer position in the Forrester Wave: Digital Employee Experience Management (DEX) Solutions, Q4 2026. The evaluation covered ten vendors and placed HP at the high end of the roadmap, hybrid‑work, and DEX‑score criteria.

Why Organizations Choose HP WXP

Comprehensive Visibility

• Device coverage: 5.56 M active endpoints (desktops, laptops, printers, IoT collaboration devices).
• Event volume: >100 M IT events annually, averaging 9.4 M events each month.
• Telemetry ingestion: ~1.95 TB of raw data collected per day, enabling granular health, OS performance, security posture, network connectivity, and application experience analytics.

These metrics give IT teams a single pane of glass that spans hardware, firmware, and software layers, regardless of vendor.

Proactive Operations

HP WXP couples real‑time analytics with automation and remediation workflows. When a recurring issue is detected—e.g., a BIOS version conflict or a driver mismatch—the platform can trigger scripted fixes, reducing mean‑time‑to‑resolution (MTTR) by up to 45 % in benchmarked deployments.

Global Reach

• Customer base: >5,000 enterprises across 180 countries.
• Multilingual support: 12 language packs for dashboards and alerts.

This scale ensures that multinational organizations can enforce consistent DEX policies while respecting regional compliance requirements.

Industry Validation

The Forrester assessment highlighted three core strengths:

Scores are derived from Forrester’s proprietary weighting; competitor averages represent the remaining nine vendors.

Customer testimonials in the report praised HP’s BIOS, firmware, and driver automation—features that translate into measurable cost avoidance (average $1.2 M per 10,000 devices per year) and faster device refresh cycles.

How HP WXP Stacks Up Against Other DEX Solutions

Bottom Line

HP’s Workforce Experience Platform delivers a scalable, data‑rich foundation for modern IT organizations seeking to shift from reactive break‑fix support to proactive, analytics‑driven operations. Its strong showing in the Forrester Wave—especially the top marks for roadmap and hybrid‑work capabilities—confirms that HP is not only keeping pace with the DEX market but is also setting a benchmark for device‑level insight and automation. Enterprises that prioritize a vendor‑agnostic, globally consistent employee technology experience will find HP WXP a compelling choice.